Refund Policy

Thank you for subscribing to Phrasium. We want you to be completely satisfied with our service. This Refund Policy outlines the conditions under which refunds are provided for our monthly and yearly subscription plans.

1. Monthly Subscriptions

Because our monthly plans are billed on a month-to-month basis and grant immediate, full access to our premium features:

• Initial Purchases: We offer a 3-day money-back guarantee on your first monthly subscription charge. If you are not satisfied, please contact us within 3 days of your initial purchase for a full refund.
• Renewals: Monthly subscription renewals are generally non-refundable. You may cancel your subscription at any time to prevent future charges, and you will continue to have access to the service until the end of your current billing cycle.

2. Yearly Subscriptions

Yearly subscriptions provide significant savings and a long-term commitment to our platform:

• Initial Purchases: We offer a 3-day money-back guarantee on all new yearly subscriptions. If you decide Phrasium isn't the right fit within the first 3 days, contact support for a full refund.
• Renewals: Renewal payments for yearly subscriptions are non-refundable. You can cancel your subscription at any time to prevent future renewals, but charges for already-processed renewals will not be refunded.

3. Cancellations

You can cancel your subscription at any time from your account settings. Canceling your subscription stops any future payments, but it does not automatically trigger a refund. You will retain access to your premium features until the end of the billing period you have already paid for.

4. Exceptions and Abuse

We monitor refund requests to prevent abuse. We reserve the right to refuse refunds in the following situations:

• You have repeatedly requested refunds in the past.
• Your account has been suspended or terminated due to a violation of our Terms of Service.
• You have excessively utilized the platform's resources or consumed significant service credits before requesting a refund.

5. Payment Processing

All refunds are processed through our Merchant of Record, Polar. It may take 5 to 10 business days for the refunded amount to appear on your bank or credit card statement, depending on your financial institution.

6. How to Request a Refund

To request a refund, please contact our support team at [email protected] with your account email and the reason for your request. We aim to process all requests within 24-48 hours.