Refund Policy

Thank you for subscribing to Phrasium. We want you to be completely satisfied with our service. This Refund Policy outlines the conditions under which refunds are provided for our monthly and yearly subscription plans.

1. Monthly Subscriptions

Because our monthly plans are billed on a month-to-month basis and grant immediate, full access to our premium features:

• Initial Purchases: We offer a 3-day money-back guarantee on your first monthly subscription charge. If you are not satisfied, please contact us within 3 days of your initial purchase for a full refund.
• Renewals: Monthly subscription renewals are generally non-refundable. You may cancel your subscription at any time to prevent future charges, and you will continue to have access to the service until the end of your current billing cycle.

2. Yearly Subscriptions

Yearly subscriptions provide significant savings and include a 7-day free trial period to evaluate the platform:

• Initial Purchases: You may cancel your subscription at any time during the 7-day free trial through your account settings without being charged. If not canceled, your subscription automatically converts to a paid yearly plan. Because the 7-day trial offers a full, risk-free period to evaluate all premium features, yearly subscription charges billed after the trial ends are non-refundable.
• Renewals: Yearly subscription renewals are non-refundable. You may cancel your subscription at any time to prevent future renewals, and you will continue to have access to the service until the end of your current billing cycle.

3. Exceptions and Abuse

We monitor refund requests to prevent abuse. We reserve the right to refuse refunds in the following situations:

• You have repeatedly requested refunds in the past.
• Your account has been suspended or terminated due to a violation of our Terms of Service.
• You have excessively utilized the platform's resources or consumed significant service credits before requesting a refund.

4. Payment Processing

All refunds are processed through our Merchant of Record, Polar. It may take 5 to 10 business days for the refunded amount to appear on your bank or credit card statement, depending on your financial institution.

5. How to Request a Refund

To request a refund, please contact our support team at [email protected] with your account email and the reason for your request. We aim to process all requests within 24-48 hours.